QUICK ONLINE OR TELEPHONE ASSISTANCE
If you should ever encounter operating problems relating to your cleaning system, our competent helpline will be glad to provide assistance and advice. Its staff members are your first port of call for any technical issues you may have. They provide initial troubleshooting support and can arrange for the dispatch of service technicians.
UCM's service helpline is available from 08:00 a.m. until 05:00 p.m. on weekdays. Outside this time window, you can use our online machine breakdown report to get in touch with us quickly and easily.
- Quick information and help in the event of an equipment failure
- 40 to 60 % of all reported problems and malfunctions can be overcome directly on the phone by our technical support staff
- Convenient scheduling of call-outs for UCM service technicians
- Reliable and speedy processing of your online fault report
In your day-to-day operation of the equipment, our specialists can support you with their in-depth machinery and process expertise. UCM's remote diagnosis brings your system back up to its intended performance level, delivering a root-cause analysis virtually in real time. Acting in coordination with your own staff, our experts will log into your system to assess the situation.
UCM's online help service (subject to prior installation of the necessary hardware) will impress you with its convenience and ease of handling, providing the following:
- Rapid cause analysis in the event of a failure
- Optimal equipment availability
- High cost-efficiency